Terms & Conditions
Last Updated: August 6, 2026
Welcome to Lenox Animal Health. These Terms & Conditions govern your access to and use of our website and the information, products, and services provided through it.
By accessing or using our website, you agree to comply with these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.
1. About Lenox Animal Health
Lenox Animal Health provides veterinary instruments and related products for veterinary professionals, animal healthcare providers, distributors, wholesalers, and other business customers.
Our website provides information about our products, manufacturing capabilities, services, and business solutions, including veterinary instruments, custom manufacturing, OEM services, and private-label solutions.
2. Use of Our Website
You agree to use this website only for lawful purposes and in a manner that does not:
- Violate any applicable laws or regulations
- Infringe the rights of Lenox Animal Health or any third party
- Attempt to gain unauthorized access to our website or systems
- Introduce malicious software, viruses, or harmful code
- Interfere with the operation or security of the website
- Use website content for fraudulent or misleading purposes
We reserve the right to restrict or terminate access to the website if we believe these Terms & Conditions have been violated.
3. Product Information
We make reasonable efforts to ensure that product descriptions, specifications, images, dimensions, and other information displayed on our website are accurate and up to date.
However, product specifications, designs, materials, dimensions, packaging, and availability may change without prior notice.
Images shown on the website are provided for illustrative purposes and may differ slightly from the actual product.
For specific technical requirements, customers should contact our team before placing an order or requesting a quotation.
4. Quotations and Orders
Product prices, quotations, minimum order quantities, lead times, payment terms, shipping arrangements, and other commercial conditions may vary depending on the product, quantity, customization, destination, and order requirements.
A quotation provided by Lenox Animal Health does not constitute a final order unless the quotation is formally accepted and confirmed by both parties.
We reserve the right to correct pricing, specification, or availability errors before an order is confirmed.
5. Custom, OEM & Private-Label Products
Lenox Animal Health may provide customized, OEM, and private-label manufacturing services.
Customers requesting customized products are responsible for providing accurate specifications, drawings, measurements, branding requirements, and other necessary information.
Custom products may be subject to specific minimum order quantities, production lead times, payment terms, and approval requirements.
Once custom production has been approved or commenced, changes or cancellations may be subject to additional conditions or charges.
6. Product Availability
Product availability may vary depending on stock levels, manufacturing schedules, raw materials, customization requirements, and order quantities.
We reserve the right to modify, discontinue, or update products without prior notice.
If a requested product is unavailable, our team may contact you regarding available alternatives or updated production timelines.
7. Pricing and Payment
Prices and payment terms are communicated through individual quotations, invoices, or other official business communications.
Unless otherwise agreed in writing, customers are responsible for applicable taxes, customs duties, import charges, shipping costs, and other destination-related fees.
Payment must be made according to the terms agreed between Lenox Animal Health and the customer.
8. Shipping and Delivery
Shipping and delivery times may vary depending on product availability, order specifications, production requirements, destination, shipping method, customs procedures, and other circumstances beyond our control.
Any delivery timeframe provided by Lenox Animal Health is an estimated timeframe unless expressly agreed otherwise in writing.
Delays caused by carriers, customs authorities, weather, regulatory requirements, or other events outside our reasonable control will not be considered a breach of these Terms & Conditions.
9. Inspection and Claims
Customers should inspect products promptly after delivery.
If products are received damaged, incorrect, or defective, customers should contact Lenox Animal Health as soon as reasonably possible and provide relevant order information and supporting details.
Where appropriate, we may request photographs, product information, shipping documentation, or other evidence to evaluate the issue.
Any remedy or replacement will be handled according to the applicable order terms and our agreed commercial policies.
10. Returns and Cancellations
Returns, exchanges, and cancellations are subject to the terms agreed for the relevant order.
Custom-made, personalized, OEM, and private-label products may not be eligible for return or cancellation once production has commenced, except where otherwise agreed in writing or required by applicable law.
Customers should contact Lenox Animal Health before returning any product.
11. Intellectual Property
All content available on this website, including but not limited to:
- Text
- Product descriptions
- Images
- Graphics
- Logos
- Product designs
- Videos
- Website layout
- Branding
- Downloadable materials
is owned by or licensed to Lenox Animal Health or its respective rights holders and is protected by applicable intellectual property laws.
You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit website content without prior written permission.
12. Trademarks
Lenox Animal Health and associated logos, names, branding, and trademarks are the property of their respective owners.
Nothing on this website grants you a license or right to use any trademark, logo, trade name, or other intellectual property without prior written authorization.
13. Third-Party Links
Our website may contain links to third-party websites or services for informational or convenience purposes.
Lenox Animal Health does not control and is not responsible for the content, availability, security, privacy practices, or policies of third-party websites.
Accessing third-party websites is at your own discretion and risk.
14. Disclaimer
The information provided on this website is intended for general informational and commercial purposes.
While we make reasonable efforts to maintain accurate information, we do not guarantee that all website content will always be complete, current, accurate, or free from errors.
Product information should not be considered a substitute for professional veterinary judgment, training, or appropriate clinical procedures.
Customers and veterinary professionals are responsible for selecting and using instruments appropriately for their intended applications.
15. Limitation of Liability
To the maximum extent permitted by applicable law, Lenox Animal Health shall not be liable for indirect, incidental, consequential, special, or other losses arising from the use of our website, reliance on website information, delays, or circumstances beyond our reasonable control.
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
16. Force Majeure
Lenox Animal Health shall not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control.
Such circumstances may include natural disasters, war, government restrictions, strikes, transportation disruptions, supply shortages, epidemics, technical failures, or other unforeseen events.
17. Privacy
Your use of this website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.
By using our website, you acknowledge that you have reviewed our Privacy Policy.
18. Changes to These Terms
Lenox Animal Health reserves the right to update or modify these Terms & Conditions at any time.
Changes will become effective when the updated version is published on this page. The “Last Updated” date will be revised accordingly.
We encourage users to review these Terms & Conditions periodically.
19. Governing Law
These Terms & Conditions shall be interpreted and applied in accordance with the applicable laws governing Lenox Animal Health and its business activities, without limiting any mandatory consumer or other legal protections that may apply to you.
Where appropriate, disputes will be addressed through good-faith communication between the parties before pursuing other available legal remedies.